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ITIL® Foundation Version 5 eLearning
€1,208.79
Excl. VAT: €999.00
What's Included Everything you need for certification success — no hidden extras.
Improved IT service management capabilities
Better alignment of IT and business strategies
Increased efficiency and reduced service disruptions
Enhanced career opportunities in ITSM roles
Course Overview Introduction to the ITIL service lifecycle
Focus on digital transformation and service value creation
Foundational knowledge for further ITIL certifications
Course Structure 01
Module 1: Introduction and Core Concepts 02
Module 2: The Four Dimensions 03
Module 3: Service Value and Value Co-Creation 04
Module 4: Service Relationships 05
Module 5: The ITIL Value System 07
Module 7: The ITIL Guiding Principles 08
Module 8: ITIL Product and Service Lifecycle 09
Module 9: Value Chain and Practices 10
Module 10: Value Streams and Mapping 11
Module 11: Continual Improvement 12
Module 12: ITIL, AI, and Other Frameworks 13
Module 13: Practice Exam
Skills You'll Gain
Understand the key concepts and terminology of digital product and service management
Explain how value creation (value co-creation), utility and warranty, user experience, and sustainability come together within a digital environment
Describe service offerings, service relationships, and service journeys
Demonstrate understanding of the ITIL Four Dimensions of product and service management
Explain the ITIL product and service lifecycle and its iterative nature
Describe the structure and purpose of the ITIL Service Value System (SVS)
Apply the ITIL guiding principles in practical and organizational situations
Understand governance, value chains, and ITIL management practices
Use the continual improvement model to support organizational performance
Explain the basic principles of value stream mapping and value stream management
Understand the role of artificial intelligence (AI) and AI governance within ITIL
Recognize how ITIL integrates with frameworks such as DevOps and PRINCE2
Confidently prepare for the ITIL® Foundation (Version 5) certification exam
Who Should Enroll Designed for professionals who want to drive excellence and lead transformation.
IT professionals (e.g. service desk staff, system administrators, developers) who want to understand how their work contributes to service value
Service management professionals working in IT service delivery, support, or operations
Digital product and service managers seeking a structured approach to value creation and delivery
Project managers, business analysts, and consultants working in digital or IT-enabled environments
Professionals transitioning into IT or service management roles
Anyone preparing for the ITIL Foundation certification as a starting point in the ITIL qualification scheme
Ready to Get Certified? Complete certification package — best value
ITIL® Foundation Version 5 eLearning
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